Privacy Policy

Welcome to Black Leopard Jewellery Ltd (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.blackleopardjewellery.com (the “Site”).

We value your privacy and are committed to handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process personal information to provide and improve our services. The types of information we may collect include:

Information You Provide

  • Your name, billing address, delivery address, email address, and phone number

  • Payment information (processed securely via Shopify — we never store your full card details)

  • Account login details, if you create an account on our website

  • Details provided when contacting our customer service team (emails, messages, etc.)

Information Automatically Collected

When you visit our site, Shopify automatically collects:

  • Your IP address, browser type, and device information

  • Information about how you interact with our website (pages viewed, time spent, referring site, etc.)

  • Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive additional information from:

  • Payment providers such as Shopify Payments, PayPal, or Klarna

  • Delivery and logistics providers such as Royal Mail or DPD

  • Advertising and analytics partners such as Google, Meta (Facebook/Instagram), and Klaviyo (for email marketing)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchases or account

  • Provide customer support and manage returns or exchanges

  • Send updates, promotions, or offers (if you’ve opted in to receive marketing)

  • Improve our website, products, and customer experience

  • Comply with legal or tax obligations

3. Legal Bases for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to process and fulfil your orders

  • Consent – for marketing communications and optional cookies

  • Legal obligation – to comply with financial and record-keeping requirements

  • Legitimate interests – to operate and improve our business and customer experience

4. Sharing Your Information

We only share your information with trusted third parties who help us operate our business, including:

  • Shopify – our e-commerce platform

  • Payment processors – to handle secure payments

  • Shipping and delivery partners – to send your orders

  • Marketing and analytics services – to help us communicate with customers and understand site usage

These providers only process your data to perform their specific functions and must keep it secure.
We never sell or rent your personal information.

You can read more about how Shopify uses your personal data here:
👉 https://www.shopify.com/legal/privacy

5. International Data Transfers

Shopify may store and process data in countries outside the UK or EEA (for example, in Canada or the United States).  When this happens, Shopify ensures that adequate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner’s Office (ICO).

6. Data Retention

We retain your personal data only as long as necessary for our business and legal purposes:

  • Order and account information: up to 6 years (for accounting and tax compliance)

  • Marketing data: until you withdraw your consent or unsubscribe

After this period, your data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data (“right to be forgotten”)

  • Withdraw consent for marketing communications at any time

  • Object to or restrict processing in certain situations

  • Request a copy of your data in a portable format

To exercise these rights, please contact us at sales@blackleopardjewellery.com

If you are not satisfied with how we handle your data, you may also lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

8. Cookies

We use cookies to improve your browsing experience, analyse traffic, and deliver personalised content.
You can manage or disable cookies through your browser settings at any time.
For full details, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
While no online system is completely secure, we continually review our practices to safeguard your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Black Leopard Jewellery

Email: sales@blackleopardjewellery.com

Website: www.blackleopardjewellery.com